idn scoreFrequently Asked Questions
Users ask us about account setup, payment methods, game rules, and account security every day. These questions span everything from how to create an idn score account and verify your identity, to how deposits and withdrawals work, what the difference is between our live-dealer tables and slot games, and how to protect your account. We've compiled the most common questions here so you can find answers quickly.
This FAQ covers the essentials: account registration and KYC verification, payment options including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks, game categories and rules, and account-control features. If your question isn't answered here, our support team is available during business hours to help. For detailed legal information, please read our legal notice and terms and conditions
We recommend reading the relevant section below before contacting support. This saves time and helps us focus on more complex issues. If you need immediate assistance with account recovery, payment problems, or security concerns, reach out to our support team directly—we'll prioritize your request.
- Account and registrationhow to start, KYC verification, password recovery, and account eligibility
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment
- Games and bettingfootball betting, live-dealer tables, slot tournaments, and esports markets
- Security and account careaccount protection, support tickets, and jurisdiction compliance
We require two documents for KYC verification: a valid government-issued identity document (such as a national ID card, passport, or driver's license) and proof of address (such as a utility bill, bank statement, or rental agreement dated within the last three months). Your identity document must show your full name, date of birth, and photograph. Your proof of address must show your name and current residential address. Upload clear, legible images of both documents through your account settings. We review documents during business hours and typically complete verification within one business day. If your documents are unclear or incomplete, we'll request new images. Once verified, you can deposit funds and access all idn score games and betting markets. If you have questions about which documents are acceptable, contact our support team.
Payments and transactions
If a deposit or withdrawal does not complete, check your transaction history in your account settings to see the status. Deposits via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet usually process within minutes; if your deposit shows as pending after 30 minutes, the funds may have been deducted from your payment account but not yet credited to idn score. Contact our support team with your transaction ID, and we'll investigate. For bank transfers via mobile banking, local payment, online payment, or e-wallet, processing may take longer depending on your bank. Withdrawals are subject to verification and may take several business days. If a withdrawal fails, we'll notify you and may request additional information. Never attempt the same transaction twice; contact support first to check the status. We'll help resolve any payment issues and ensure your funds are accounted for.
Withdrawal requests are reviewed during business hours. Initial review typically takes one to two business days. Once approved, the time to receive your funds depends on your payment method. mobile banking, local payment, online payment, e-wallet, and mobile banking transfers usually arrive within hours. local payment transfers may take one to two business days. Bank transfers via online payment, e-wallet, mobile banking, or local payment may take two to five business days depending on your bank's processing time. During holidays like Idul Fitri or Idul Adha, processing may be delayed. You can check your withdrawal status in your account settings. If your withdrawal is delayed beyond the expected window, contact our support team with your withdrawal ID. We'll investigate and provide an update. Never withdraw more than your account balance; if you attempt to do so, the request will be rejected.
Games and betting
Live-dealer tables on idn score feature real dealers in multi-camera studios running games like blackjack, roulette, baccarat, and Dragon Tiger. You place bets and see the outcome in real time. Slots are automated games where you spin reels and win based on symbol combinations. Slots include titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer games require active participation and decision-making; slots are faster-paced and require less strategy. Both offer different entertainment styles. Live-dealer games are ideal if you enjoy interaction and real-time gameplay; slots are ideal if you prefer quick rounds and varied themes. Our sportsbook covers football (Liga 1, Piala AFF, Champions League), badminton, MotoGP, and esports markets like Mobile Legends and Free Fire. Choose the game type that matches your preferences.
Free bets and free spins are promotional offers that allow you to play certain games without using your own funds. Free bets are typically credited to your account for use on sportsbook betting; free spins are credited for use on specific slot games. These offers appear in your account under "Promotions" or "Bonuses" and are subject to terms and conditions, including wagering requirements and expiration dates. Not all users receive the same offers; eligibility depends on your account status and activity. Free bets and spins cannot be withdrawn as cash; any winnings must be played through according to the promotion terms before withdrawal. Read the terms carefully before using any promotional offer. If you have questions about a specific promotion, contact our support team. We regularly update our promotional offers, so check your account regularly for new opportunities.
Security and account care
Your idn score account includes several control tools. You can change your password at any time in your account settings. You can update your email address and phone number. You can view your transaction history, including deposits, withdrawals, and game activity. You can check your account balance and available funds. You can review your KYC verification status. You can contact support to request account information or data deletion (subject to legal and regulatory requirements). You cannot Account controls or self-exclude through the account interface; if you need these services, contact our support team and we can assist. You can log out of your account on any device. If you suspect unauthorized access, change your password immediately and contact support. We recommend using a strong, unique password and checking your account regularly for suspicious activity. Our support team is available during business hours to help with any account-control questions.
To open a support ticket, contact our support team through the channels listed in your account or on our website. Provide your username or email address, a clear description of your issue, and any relevant details (such as transaction IDs, error messages, or account information). Our support team is available during business hours and will respond within a reasonable timeframe. For urgent issues like account compromise or payment problems, mark your ticket as urgent and we'll prioritize it. You can track your ticket status in your account. If you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, you can reach us through the same channels. We respond in English and can assist with account recovery, payment issues, game questions, and technical problems. If your issue is not resolved to your satisfaction, you can escalate it through our formal complaint process. We're committed to resolving your concerns fairly and transparently.
Still have questions?
If your question isn't answered here, our support team is available during business hours to help. Contact us through your account or visit our support page. We're here to make your idn score experience smooth and transparent.